Candidates only see interview times when interview availability is available and eligible to be booked.
No Available Interview Slots
The most common reason is that no interview slots are currently available.
This can occur when:
- All available slots have already been booked
- Interviewers have not provided availability
- Existing availability has expired
Scheduling Has Been Paused
Scheduling may stop when changes are made to a candidate's stage or workflow.
Review the candidate's current status and confirm they are still in the scheduled stage of the process.
Calendar Availability Has Changed
If interviewers remove availability or update their calendars after scheduling begins, previously available time slots may no longer be offered to candidates.
Scheduling Window Has Expired
Some scheduling requests are configured to expire after a specific period.
If the scheduling request has expired, candidates may no longer see interview options.
Prevention Tip: Always make interview updates through Scheduling rather than Outlook or Microsoft Teams Calendar. This helps ensure interview availability, notifications, and workflow activity remain synchronized.
Still Need Help?
Contact Support and provide:
- Job name
- Candidate name
- Candidate email address
- Screenshot of the candidate's scheduling page (if available)