How It Works
Once an interview is marked as completed:
- All interview participants receive a notification requesting feedback.
- If feedback is not submitted:
- A first reminder is sent based on the configured timing.
- A second reminder may be sent if feedback is still missing.
- Reminders are only sent to participants who have not yet submitted feedback.
- Once feedback is submitted, no additional reminders are sent.
Company-Level Configuration
Feedback reminder settings are managed by administrators at the company level.
Admins can configure:
- Whether feedback reminders are enabled
- The timing of the first reminder
- The timing of the second reminder
These settings define the default reminder behavior for all newly created jobs.
Job-Level Overrides
Recruiters can override the default reminder settings for individual jobs when needed.
At the job level, recruiters can:
- Enable or disable feedback reminders
- Adjust the timing of reminder notifications
Permissions
- Only administrators can configure company-level reminder settings.
- Recruiters can manage reminder settings at the job level (if overrides are enabled).
Important Notes
- Reminder notifications are only triggered after an interview is marked as completed.
- Reminder timing is based on the configuration set by your organization (e.g., hours or days after interview completion).
- A maximum of two reminders can be sent per interview cycle.
Best Practices
- Set the first reminder within 24–48 hours to encourage prompt feedback
- Use a second reminder for roles involving multiple interviewers
- Avoid overly frequent reminders to reduce notification fatigue